Bell is reportedly investigating after some customers have claimed that their smartphones fell back by an hour over the weekend.
The glitch appears to have happened a week before the end of Daylight Saving Time. It’s not yet clear how or why the widespread outage occurred.
“Some of our mobility clients may have experienced an incorrect time change on their phone this morning,” Bell told CBC News. “Our teams are investigating the situation in order to resolve the issue as quickly as possible. We apologize for the inconvenience.”
The issue is now resolved. If the correct time does not appear, you may need to reboot your phone, go on airplane mode. Thank you for your patience!
— Bell Support (@Bell_Support) November 1, 2021
If you’re a Bell customer that relies on their smartphone for their alarm, you may have been met with silence this morning (November 1st).
“The issue is now resolved,” Bell has since explained on Twitter. “If the correct time does not appear, you may need to reboot your phone, go on airplane mode. Thank you for your patience!”
Clocks are supposed to actually fall back by one hour on November 7th to mark the end of Daylight Saving Time.
Back in November of 2020, the Ontario government passed a legislation that would scrap daylight saving time. The Time Amendment Act would end the bi-annual changing of the clocks. It was passed after a third reading in the legislature.
The Time Amendment Act aims to reduce “serious negative effects” from daylight saving time. There is one catch, however. Ontario’s Attorney General would only bring the act into motion if Quebec and New York did so as well.