Live Nation will offer refunds for shows affected by COVID-19 pandemic

'Let me reiterate: neither our clients, nor Ticketmaster, intend to withhold refunds on postponed shows'

Ticketmaster’s parent company Live Nation will begin offering refunds for concerts and events that have been postponed, rescheduled, and cancelled due to the COVID-19 pandemic. Ticketmaster had previously altered its refund policy to only ensure refunds for cancelled events.

The promoter will offer customers options for their purchased tickets beginning on May 1.

In a statement to NOW Magazine, Live Nation’s Ontario office confirmed “a full program of options for fans with tickets to shows that have been cancelled or rescheduled… within 30 days once a show has been cancelled or new dates have been finalized.”

Additional refund options include exchanging tickets for up to 150 per cent of their original face value to put towards a future show, or an option to donate tickets to healthcare workers.

30,000 events have been affected by the ongoing COVID-19 pandemic. 12,000 dates have been cancelled and 5,000 events have already been rescheduled.

“Let me reiterate: neither our clients, nor Ticketmaster, intend to withhold refunds on postponed shows,” Ticketmaster president Jared Smith said in a statement over the weekend. Read more via an official Ticketmaster statement below.