Ticketmaster’s parent company Live Nation will begin offering refunds for concerts and events that have been postponed, rescheduled, and cancelled due to the COVID-19 pandemic. Ticketmaster had previously altered its refund policy to only ensure refunds for cancelled events.
The promoter will offer customers options for their purchased tickets beginning on May 1.
In a statement to NOW Magazine, Live Nation’s Ontario office confirmed “a full program of options for fans with tickets to shows that have been cancelled or rescheduled… within 30 days once a show has been cancelled or new dates have been finalized.”
Live Nation Entertainment, the global concert giant that owns Ticketmaster, announced a program to offer refunds and coupons for canceled and postponed shows, after weeks of criticism and growing pressure from lawmakers https://t.co/BsEloMelmR
— The New York Times (@nytimes) April 17, 2020
Additional refund options include exchanging tickets for up to 150 per cent of their original face value to put towards a future show, or an option to donate tickets to healthcare workers.
30,000 events have been affected by the ongoing COVID-19 pandemic. 12,000 dates have been cancelled and 5,000 events have already been rescheduled.
“Let me reiterate: neither our clients, nor Ticketmaster, intend to withhold refunds on postponed shows,” Ticketmaster president Jared Smith said in a statement over the weekend. Read more via an official Ticketmaster statement below.
A message regarding live event refunds: pic.twitter.com/aHTG42Sd9P
— Ticketmaster (@Ticketmaster) April 17, 2020