Earlier this week the TTC confirmed that it will reintroduce fare inspections and resume issuing tickets this summer, after having reassigned fare inspectors to “customer service roles” during the COVID-19 pandemic.
In an email with Now Magazine, TTC spokesperson Stuart Green stated “as ridership has started slowly coming back, it was important to phase the inspectors back into their traditional roles.
“The city’s auditor general identified fare evasion losses in excess of $60 million a year and recovering that lost revenue is important to fund TTC operations. Ensuring we are recovering as much fare revenue as possible is especially important in view of the exceptional losses we’ve seen during the pandemic.”
Naturally, many TTC riders were taken aback by the news and took to Twitter to voice their displeasure. Long story short, a brusque and condescending reply from the TTC’s official @TTChelps Twitter account caught the observant eye of Toronto’s punk rock sons PUP.
Hello, I understand but "are they just looking to cash in on those insane fines to make up for revenue? Shame" is not an appropriate way to ask about the role of our Transit Fare Inspectors who help ensure safety on our system. ^DM
— TTC Customer Service (@TTChelps) June 4, 2020
What an embarrassing and immature way to speak to Torontonians. Goodness gracious.
— PUP (@puptheband) June 5, 2020
On Friday morning, PUP tweeted “What an embarrassing and immature way to speak to Torontonians. Goodness gracious,” and it resulted in an apology from “DM” at TTC Customer Service.
The lesson from PUP here is, take no shit and do not suffer fools gladly.
Image via Vanessa Heins