Ticketmaster quietly updated the wording of its COVID-19 refund policy

Refunds will only be available if your event is cancelled

Ticketmaster has updated the wording of its policy for postponed events, leaving many ticket holders seeking refunds for concerts, sports, and other events in the cold.

The COVID-19 pandemic has forced the cancellation or postponement of many events to help limit the spread of the virus, but a change to Ticketmaster’s policy will only see customers refunded if their event is cancelled. Previously, as shown in a screenshot captured by The New York Times, Ticketmaster’s website stated that refunds could be issued for “if your event is postponed, rescheduled or cancelled.”

Now, the site states that refunds will only be issued if an event is cancelled outright. The company cited event providers as the designated decision maker on refunds.

“In the past, with a routine volume of event interruptions, we and our event organizers have been able to consistently offer more flexibility with refunds for postponed and rescheduled events,” Ticketmaster said in a statement. “However, considering the currently unprecedented volume of affected events, we are focused on supporting organizers as they work to determine venue availability, new dates and refund policies, while rescheduling thousands of events in what continues to be an evolving situation.”