If you use the popular ride-sharing app Uber, then chances are you’re familiar with their surge pricing and how quickly costs can climb during peak hours. A Toronto man was charged over $18,000 for a short 20-minute trip this weekend, although the company was quick to chalk it up to an error.
What was supposed to be a roughly $15 charge for a 5.6-km hop from the financial district to St. Joseph’s hospital racked this rider up a whopping $18,518.50 ride. A screenshot of the charged was shared on social media by one of his friends, outraged that the company wasn’t budging on the charges.
— Emily Kennard (@emilykennard) December 9, 2017
Twitter users were quick to shoot back messages, asking whether or not the charge was for real. “Yes! Please RT or something to all your followers! It’s insane. Uber is not backing down at the moment,” the Uber user responded.
Later, someone popped up on Twitter who claimed to be the Uber rider, saying he was still having trouble getting Uber to back down on the charges. The man, Hisham Salama posted a screen capture of a conversation he was having with the customer service rep on Uber’s end.
@Uber @Uber_Support what turned out to be an honest mistake is now turning into the biggest blunder of 2017. I’m no longer laughing at wondering when #uber will get their act together. Can anyone help? Obviously, no 20 min fare is $18,500. pic.twitter.com/zBhtMSBy67
— Hisham Salama (@The_Hish) December 9, 2017
On Sunday it was reported that the charges had been reversed. An Uber spokesperson made the following statement to Slate:
There was an error here and it has been resolved. We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.
Considering U.S. based ride-sharing app Lyft just launched their service here in Toronto, Uber better shape up otherwise the competition is going to knock them out of the park.